Return & Exchange Policy

At Tarush Fashion Jewellery, we strive to deliver high-quality jewellery and a smooth shopping experience to every customer. However, if for any reason you are not completely satisfied with your purchase, we offer a simple return and exchange process.

Please read the following policy carefully to understand the conditions and process for returns, exchanges, and refunds.

 

1. Return Window

Customers may request a return or exchange within 3 days of receiving the product.

The return or exchange request must be generated directly through the website using the customer's account or order page.

Requests submitted more than 3 days from the delivery date will not be accepted.

The 3-day return window starts from the date the order is marked as delivered by the courier partner.

 

2. Products Eligible for Return or Exchange

This policy applies to jewellery items sold on our website, including:

  • Gold-plated jewellery
  • Necklaces
  • Earrings
  • Bracelets
  • Rings

To qualify for a return or exchange, the product must meet the following conditions:

  • The item must be unused and unworn
  • The jewellery must be in its original condition
  • All tags, labels, and seals must be intact
  • The item must be returned with original packaging, box, and invoice
  • The product should not show any signs of usage, scratches, damage, or alteration
  • Products that do not meet these conditions may be rejected during inspection.

 

3. How to Initiate a Return or Exchange

To ensure a secure and trackable process, all return or exchange requests must be submitted through the website.

Follow these steps to initiate a request:

Step 1

Log in to your customer account on our website.

Step 2

Navigate to the “My Orders” section.

Step 3

Select the order containing the product you wish to return or exchange.

Step 4

Click on “Request Return / Exchange.”

Step 5

Select the reason for the request and submit it.

Once your request is submitted:

  • Our support team will review and approve the request
  • Pickup or return instructions will be shared with you
  • In some cases, customers may be required to ship the product back to our warehouse

Customers must ensure that the product is securely packed in its original packaging to avoid damage during transit.

 

4. Product Inspection Process

After the returned product reaches our warehouse, it will undergo a quality inspection.

The inspection checks:

  • Product condition
  • Signs of usage
  • Original tags and packaging
  • Authenticity of the item

If the product passes inspection, the return or exchange will be approved.

If the product fails inspection, the return request may be rejected, and the item may be sent back to the customer.

 

5. Refund Process

Once the returned product successfully passes the quality inspection:

  • The refund will be processed within 3–5 business days
  • The refund will be issued to the original payment method used during the purchase

Depending on your payment provider:

  • UPI refunds may reflect within 1–3 days
  • Credit/Debit card refunds may take 3–5 business days
  • Net banking refunds may take 3–5 business days

Please note that shipping charges (if applicable) may not be refundable.

 

6. Exchange Policy

Customers may also request an exchange instead of a refund.

If an exchange is requested:

  • The returned item must pass quality inspection
  • The exchange product will be dispatched once the return is approved
  • If the exchange product is higher in value, the customer must pay the price difference
  • If the exchange product is lower in value, the remaining amount will be refunded

Product exchanges are subject to stock availability.

 

7. Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping our products. However, if you receive an item that is:

  • Damaged
  • Defective
  • Incorrect (wrong product sent)

Please report the issue within 24 hours of delivery.

To report the issue:

  • Log in to your account
  • Go to My Orders
  • Select Return / Report Issue
  • Upload clear photos or videos of the product and packaging

Our team will review the request and may offer:

  • Replacement
  • Exchange
  • Full refund

Failure to report such issues within 24 hours may make the request ineligible for return or replacement.

 

8. Non-Returnable Situations

Returns or exchanges will not be accepted in the following cases:

  • The jewellery has been used or worn
  • The item is damaged due to customer handling
  • The product is returned without original packaging
  • Tags or seals are missing
  • The return request is submitted after 3 days of delivery
  • The product shows signs of alteration or tampering

Products failing these conditions may be rejected during the inspection process.

9. Order Cancellation

Customers may cancel their order before the product is shipped.

Once the order has been dispatched, cancellation will not be possible, and customers must follow the return process after delivery.

Refunds for cancelled orders will be processed within 3–5 business days.

 

10. Important Notes

  • Customers must ensure the product is securely packed during return
  • We recommend keeping the original packaging and invoice until the return window expires
  • Returns that do not comply with our policy may be declined

 

11. Contact Support

If you have any questions regarding returns, exchanges, or refunds, please contact our support team.

Customer Support

Email: tarushfashionjewelelry@gmail.com

Our team will assist you as quickly as possible.