Store Policy

Welcome to our store. Please read our policies carefully before placing an order. By purchasing from our website, you agree to the terms mentioned below.

 

Account & Ordering
1. Do I need an account to place an order?

You do not need to create a full account to browse or shop on our website. However, you may be required to verify your mobile number via OTP during checkout for order confirmation and communication purposes.

2. How can I view my orders?

You can view your order details by visiting the “My Orders” section on our website. Order updates and confirmations will also be shared via SMS, WhatsApp, or email.

3. Is ordering from your website secure?

Yes, absolutely. Your privacy and security are extremely important to us.

All transactions on our website are processed through secure and trusted payment gateways that follow industry-standard encryption protocols. Your personal and payment information remains completely confidential and protected.

 

Shipping Policy


Shipping Coverage

We offer Pan-India shipping and deliver to 28,000+ pin codes across India through trusted courier partners.

Order Processing Time

  • Orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

 

Delivery Timeline

Once the order is dispatched, delivery typically takes:

3–7 business days, depending on your location.

Delivery timelines may vary for remote areas.

 

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

 

Order Tracking

Once your order is shipped, you will receive:

  • A tracking link via email or SMS
  • Shipping updates from the courier partner

You can also track your order directly from the My Orders section on our website.

 

Delays

While we aim to deliver within the estimated time frame, delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Government restrictions
  • High order volumes during sales

In such cases, we appreciate your patience and will keep you informed.

 

Return & Exchange Policy

We strive to ensure every product reaches you in perfect condition. However, if there is an issue with your order, we are here to help.

 

Return Request Window

Customers must raise a return request within 3 days of delivery.

Return requests must be generated directly from our website through the order section.

Requests made after this period may not be accepted.

 

Return Eligibility

To qualify for a return, the item must:

  • Be unused and unworn
  • Be in original packaging
  • Include all tags, boxes, and accessories
  • Be in the same condition as delivered

 

Non-Returnable Conditions

Returns will not be accepted if:

  • The product shows signs of use or wear
  • The item is damaged due to misuse
  • The original packaging or tags are missing
  • The return request is made after 3 days of delivery

We reserve the right to reject returns that do not meet these conditions.

 

Exchange Policy

We offer exchanges only in the following cases:

  • Defective product
  • Damaged item during delivery
  • Incorrect product received

Once the returned product is received and inspected, we will initiate the exchange process.

 

Refund Policy


Refund Processing

Once the returned product is received and approved after inspection:

Refunds will be processed within 3–5 business days.

 

Refund Method

Refunds will be issued to the original payment method used during checkout.

 

COD Refunds

For Cash on Delivery orders, refunds will be processed via:

Bank transfer, or

Store credit, depending on the situation.

Refund timelines may vary depending on your bank or payment provider.

 

Order Cancellation Policy

 

Cancellation Before Shipment

Orders can be cancelled before they are shipped.

You may request cancellation by contacting our support team as soon as possible.

 

Cancellation After Shipment

Once the order has been dispatched, cancellation is not possible.

In such cases, customers may follow the Return Policy guidelines if applicable.

 

Damaged or Incorrect Product Policy

If you receive a product that is damaged, defective, or incorrect, please notify us within 24–48 hours of delivery.

To process the request, please provide:

  • Order number
  • Clear photos or videos of the product
  • Images of the packaging

Without proper proof submitted within the required time frame, the request may not be approved.

 

Jewellery Care Instructions

Our jewellery is 18K gold-plated, which requires proper care to maintain its shine and longevity.

To keep your jewellery in the best condition:

  • Avoid contact with water, perfumes, and chemicals
  • Remove jewellery before showering, swimming, or exercising
  • Store jewellery in a dry place or jewellery box
  • Keep pieces separate to avoid scratches
  • Clean gently using a soft cloth

Proper care will help maintain the gold plating and shine for a longer time.

 

Payment Methods

We accept the following payment options:

Debit / Credit Cards (Visa, Mastercard, RuPay, Amex)

  • UPI
  • Net Banking
  • Digital Wallets
  • Buy Now Pay Later (BNPL)

All payments are processed through secure payment gateways.

 

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us.

Customer Support Email:

tarushfashionjewelelry@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

We aim to respond to all queries within 24 hours on working days.